DELIVERY

Goods Availability

Within the individual variants on our website, the stock available and unsold is shown by coloured text. “In stock” in green shows the item being available to purchase, “Currently out of stock but available for back order” in blue.

New order requirements are subject to this stock remaining unsold, the quantity ordered will be confirmed at checkout. Stock availability is kept as up to date as possible but there may be timing/synchronisation differences between basket and checkout. 

Some products may be “Manufactured to Order” this will be clearly shown next to the product, the delivery date for these items will be advised at the point an order is confirmed/accepted.

Other products may not be stocked by us, but they are “Ordered on Request” from our suppliers. Again, the delivery date for these items will be advised at the point an order is confirmed/accepted.

We don’t accept responsibility for any issues caused by the reduced or non-availability of products.




Delivery Services

All orders are despatched using well known parcel and haulage services. For single and multiple boxes, we use services from DPD, Parcelforce and Tuffnells. Pallet deliveries are handled by the Palletline network.  Those for Northern Ireland and Ireland are handled by Bullet Express and their local agents.  All offer a wide range of next working day and Saturday services, both with timed options.

Most providers offer email notifications and or phone-based apps often advising 1-hour windows for delivery or alternative options. These vary for each courier/haulier.



Courier Delivery Services

Carriage charges are calculated based on size and weight.  From time to time couriers/hauliers may also apply a fuel scale surcharge. Timed and tail lift delivery options add additional costs. The costs and availability of these options is shown at the checkout stage on our website, prior to payment.

Next day delivery services cannot be guaranteed due to events beyond our control (traffic delays, accidents, weather, road closures, etc). However, over 98% of consignments are delivered next day. If we become aware of any delays, we will communicate these to you.

We cannot accept responsibility for items lost in transit on UNTRACKED services. For example, Royal Mail standard 1st Class is NOT a tracked service. We would strongly recommend selecting a tracked shipping service for all orders.

Additional charges may apply for deliveries to Isle of Man, Isle of Wight, Scottish Highlands & Islands and Channel Islands may apply (Dependent on area and postcode) and for items that are of irregular dimensions and weight (IDW). This applies to long or heavy items where courier options are limited. Full details will be shown at checkout.

Please note that most courier/haulier deliveries (business addresses) will be made between approx. 8.30am and 5.30pm. For 1-hour window time slots such as DPD, you will receive an email or text message from the courier on the day of delivery confirming the delivery details.

Please ensure you are available to receive the delivery as no items will be left without a signature or confirmed delivery.  If the delivery can’t be accepted the courier/haulier may leave a card or photograph that the premises are closed. This card will contain details of how you can rearrange delivery. Re-delivery options vary between providers and may come with an additional cost or you may have to collect in person from their nearest depot.

Please inspect the goods prior to signing for delivery. If you can see any damage whatsoever to the packaging sign for the goods as damaged. We/our delivery providers must be notified of any damages or shortages within 24 hours of delivery. Goods signed for as being unexamined can’t be accepted any damages to the packaging of the goods must be notified on receipt to allow us to meet the claim requirements of the corresponding courier/haulier.



International Delivery

We have the facilities to export globally (subject to any current/future UK Government restrictions) please ask us for a bespoke quote for international delivery.



Insurance

Dispatches with the following couriers are insured as follows.

Updated June 2020

Delivery Terms

Delivery dates are approximate only, not guaranteed. Arinsdale Ltd shall not be liable for any delays in delivery however caused. Our aim is for items available from stock to be despatched on a next working day delivery.

Should you require an urgent or essential timed delivery please ask for a dedicated courier option. This will be expensive but is the only option to provide a limited guarantee. Traffic conditions, road closures and weather could present delays out with our control.

Our cut off time to pick, pack and despatch orders is 3.30pm, Monday through to Friday. Orders placed after 3.30pm will be despatched the following day.

Orders received after 3.30pm on Friday through to Sunday will be dispatched on the next following Monday. Those received during Bank Holidays will be despatched on the next working day.

Our standard delivery service is Next Day (Working) plus AM options where available. These delivery  services  are to the UK Mainland only on orders confirmed before 3.30pm subject to stock availability, Certain items of irregular, weight and dimension may not be eligible for these services, if so the details will be clearly marked in the variant description. 

Prices for delivery are subject to change without prior notice by Arinsdale Limited
We reserve the right to contact the customer prior to despatch of goods to inform of a change in cost of delivery. We may also need to contact you to confirm further delivery information or advise of any unforeseen delays to your order.

A valid signature will be required on delivery or collection, during COVID19 advisory periods, couriers may suspend on paper/tablet signatures by recording surnames or taking photographic evidence of the delivery. Many couriers use GPS to confirm locations too.
In the unlikely event that you have not received your confirmed order within the stated delivery time, you must notify us immediately.

Upon delivery of the goods to you, the goods shall be at your own risk.

Once the order is delivered the risk will be transferred to the Customer, please ensure the goods are handled and stored to be preserved in good condition. NEVER use sharp knives or heat to open the packaging as this may damage the products contained inside.

Legal ownership (title) of the goods shall not pass to you until you have paid the price of the goods in full, with no setoff, claim or credit/debit card disputes/chargebacks.

Only when the goods have been paid for in full shall title transfer to the Customer. Until that time goods should be kept separate from other stocks and identified as our property.

Updated June 2020